Optimiseres Seller Insights — Support

Need help connecting or managing your Amazon account with Optimiseres? Follow these steps or reach out — we’ll assist you quickly.

Quick Start — Connect your Amazon Account

You only need to authorize once. After authorization we securely store your token and run automated reports on your behalf.

  1. Click your authorization link (sent via email) or use the company link: Connect Amazon Account
  2. Log in to Amazon and approve access when prompted (we request only scopes needed for features you enabled).
  3. Amazon will redirect you back to our confirmation page — you are connected. We will verify the connection automatically and begin scheduled reports.
Tip: If you do not see the confirmation, check your browser popup blockers or try an incognito window. If the redirect fails, please copy the URL you land on and send it to support@optimiseres.com.

Re-Authorization / Migration

If you are migrating from our older integration or one of our private apps, follow the same link to re-authorize. Both old and new authorizations may coexist; we will validate the new token before switching your scheduled jobs.

  • Step 1: Click the Connect link we emailed you.
  • Step 2: Approve and wait for the confirmation page.
  • Step 3: We run a verification check and notify you by email when complete.

Immediate Verification Check

After authorization we automatically attempt a small API call to validate the token. If verification fails our ops team receives an alert and will contact you with next steps.

Documentation & Policies

Important pages:

Troubleshooting — Common Issues

1. I clicked Authorize but didn't get redirected back to the confirmation page.
Check popup blockers, browser extensions, or try an incognito window. If redirect URL shows an error code, copy the full URL and send it to support@optimiseres.com.
2. The verification failed after I authorized. What next?
We will attempt retries. If verification repeatedly fails, our ops team contacts you. Please ensure your Seller Central user has the required permissions and the marketplace is correct.
3. How do I revoke Optimiseres access?
Log into Seller Central → Apps & Services → Manage Your Apps → Revoke access for "Optimiseres Seller Insights". You can also request token deletion by emailing support@optimiseres.com.
4. What data do you collect?
We collect report data (orders, inventory, fees), listing metadata, and advertising reports — only the scopes you approve. See our Privacy Policy for full details.
5. Can I get a manual export or custom report?
Yes — contact support with the seller ID and report details. We provide scheduled and on-demand exports to email or S3 delivery.

Service Levels & Escalation

Standard support responds within 24 business hours. For urgent account connectivity or data loss issues, mark email subject with URGENT and we will escalate. Enterprise customers have an SLA — contact sales for details.

Data Deletion & GDPR/CCPA Requests

To request data deletion, token revocation, or data export, email contact_us@optimiseres.com with your Seller ID and verification details. We will verify identity and process requests within 30 days (or earlier where law requires).